Terms & Conditions
Deposit & Final Payment: An initial deposit of $250 per person must be made within 48 hours after making a reservation. A reservation is not confirmed until deposit is made. Agency final payment is due 100 days prior to departure, superseded only by vendors requiring final payment sooner than 100 days.
Cancellation Policy: From $50 per person, to a maximum of $250 per person, for any cancellation after deposit, over and above vendor penalties. After final payment, cancellation penalties are as follows; from 90 days until 75 days prior to departure there is a penalty of 25% of the fare, or full loss of deposit amount (whichever is greater); 75 to 60 days prior to departure is 75%; within 59 days is 100%. Percentages apply to total cost including any air adds.
Documents: Most cruise lines use electronics means for documents, so make sure you have your travel summary, boarding pass and luggage tags before you cruise. Other vendors vary so be sure to check which method is needed to obtain documents. Bus vouchers and other special documents (if applicable), will be provided by the agency. Never forget your passports.
Travel Insurance: insurance is not only for cancellation coverage, but it protects you while traveling if anything were to happen to you. (from seeing the ships doctor to emergency evacuation via helicopter). The premium is based on the total amount spent for your vacation and your age group. It is highly recommend purchasing insurance at the time of initial deposit, not only to protect your deposit but to cover existing conditions you, or anyone in your family may have.
Proof of Citizenship: Passports are required for all travelers, including citizens of U.S. and Canada, who enter or re-enter the United States by air, land or sea. If any traveler has a previous felony conviction, Canada will not allow you to disembark the ship in their country.
Responsibility: The responsibility of your booking office is strictly limited. As an agency we sell the services of cruises, tours, land packages, hotels, restaurants, airlines, etc. We are not responsible for any intentional or unintentional actions or omissions by suppliers. Your booking office reserves the right to substitute any services of similar or equal quality. Your booking office cannot be responsible for circumstances, causes, effects, weather, strikes, bankruptcy, etc., of suppliers. Your booking office cannot guarantee airlines, flight times, seat assignments, hotels, restaurants, shows, motorcoach vendors, or any other suppliers and changes that may occur with regard to those suppliers and the services booked. Changes to the suppliers and/or the services booked have in no way any effect on your ability to cancel or waive the cancellation penalties that will be imposed as a result of your cancellation. Depending on home air gateway, a forced overnight in the originating city may be necessary at the traveler’s expense. Entrance & departure taxes assessed by any city, state or country that cannot be prepaid will be each person’s responsibility at the time of departure. Other terms and conditions may apply.
Special Needs: Guest with special needs including wheelchair should be self-sufficient or accompanied by a companion to provide any required assistance. Some ports of call and shore excursions may limit special needs passengers from leaving the vessel. Passengers must bring wheelchair for their own use and must notify your booking office before final payment, unless it is needed solely for embarkation and debarkation.
Baggage Allowance: Passengers are generally allotted one suitcase and one carry-on per person, due to limited motor coach capacity. Please note that air carriers, cruise lines, and other vendors may charge for extra luggage. Cruise & Travel Experts is not responsible for any additional fees imposed by airlines or transportation services on baggage. Baggage handling is not included unless specified on your travel vouchers. Please also be prepared to carry your own suitcase on and off airplanes, cruise ships, buses, trains, through airports, cruise terminals, train stations and at bus pick up and drop off locations. You may use porters at your own expense at the airports piers and train stations if you require assistance.
Acceptance: Acceptance of participation means that the passenger agrees with all of the above terms and conditions and that each participant agrees that the booking office shall not be liable for any damage, loss or expenses occasioned by any suppliers. It is also agreed by and between passenger(s) and the booking office that all disputes and matters whatever arising under, in connection with or incidental to this agreement shall be litigated, if at all in and before a court located in the city of Grand Rapids, Michigan, USA, to exclusion of the courts of any other city, state or country.